Write to a human
For anything about your data — a copy of it, a correction, deleting it — write to privacy@withsarah.app and it goes straight to the right place.
Something happened on a date, or someone is worrying you
This is the fastest route. Use it before anything else.
- In the app: open the introduction or the date → Report. Pick a reason, tell us what happened.
- By email: support@withsarah.app — put URGENT in the subject if it’s about someone’s immediate safety. We read those first, ahead of everything.
- If you are in immediate danger in Spain, call 112. Call them first, tell us after.
What happens next: we acknowledge safety reports within [SAFETY SLA]. We may suspend the other account while we investigate. You’ll be told the outcome. Somebody you were introduced to is never put in front of you again, and you don’t have to explain yourself to them. If you are reporting somebody from a friends room, block them there too: a block keeps them out of anybody Sarah would ever introduce you to.
Want no further contact with someone? There is no block button on a dating introduction yet — the one in the app blocks somebody in a friends room. Report them using the route above and say so in the description — we act on it by hand. Either way, you are never introduced to the same person twice: once an introduction has happened, that person is ruled out of your future introductions for good. [BLOCK CONTROL — build it, then rewrite this paragraph]
No-show? Report it in the app on the date screen. Before we move any money we need two confirmations — the other person accepting it, and the restaurant confirming that the table went unused. The Terms explain why.
Delete your account
Settings → Privacy → Delete My Account, then confirm.
That’s it. No email, no phone call, no talking you out of it.
It is a deletion, not a deactivation. It removes your profile, your photos, your most recent verification selfie, your call transcripts, everything Sarah worked out about you, your introductions, bookings and feedback. It happens immediately.
There are things it does not reach, and we’d rather say so than let you assume. Two you are most likely to care about:
- Payment records at Stripe, which we’re required to keep for accounting.
- Any signup you made on withsarah.app before installing the app — that record has no account attached to it, so email privacy@withsarah.app and we’ll delete it.
- And the rest, named one by one in section 13 of the Privacy Policy — among them what you wrote in a group room and, if your account had been removed, two keyed hashes kept precisely so that it cannot come back. That list is the complete one. This is the short version, and it is shorter on purpose rather than by accident.
Full detail: Privacy Policy → Deleting your account.
Your data
| What you want | How |
|---|---|
| A copy of everything | In the app: Settings → Privacy → Export My Data. It doesn’t yet include everything we hold — for the complete set, write to privacy@withsarah.app and we’ll send it within one month. |
| “Sarah thinks I’m Catholic and I’m not” | Open What I know about you in the app and tell her, in writing or out loud on a call — she rewrites the page. If you tell her on a call and what you corrected matters, the whole analysis runs again. What no screen lets you edit is the denomination itself, or how much we think it matters, and we can’t type a different one in by hand either. If she has it wrong, tell her on a call. If you’d rather she held nothing about your faith at all, withdraw the faith consent (two rows down). |
| Correct anything else she inferred | Tell her on a call, the same way: that is what makes her work it out again. Nothing on our side rewrites her reading of your personality or values by hand. If something she has noted about your life — children, marriage, smoking and the like — is wrong and you’d rather it went, write to privacy@withsarah.app and we erase it. |
| Withdraw consent to the faith or face-verification processing | Write to privacy@withsarah.app. For faith, what we can do by hand today takes back more than faith: it also takes back your yes to her working things out from what you tell her and deletes what she had noted from your calls, and without that yes she can’t hold a call with you. For the face template, withdrawing it does not undo your verification and erases nothing. Section 6 of the Privacy Policy says exactly what each one reaches and what it does not. |
| Ask a person to review a decision | Write to support@withsarah.app. You can tell us why you disagree, and we’ll look again. |
| Pause without deleting | Settings → Privacy — the switch at the top pauses introductions. It reads Introductions paused once it is off. |
| Delete a signup you made on this website | Write to privacy@withsarah.app from the address you signed up with. There is no account to delete it from, so email is the route. |
The €20 and the booking
- What it’s for: reserving a real table at a real restaurant, for the two of you. Not your food or drinks — you pay for those at the restaurant.
- Who’s charged: one card per date; see the Terms.
- Changing the time: in the app, on the date screen — once, and only before the booking fee is paid. After that the app can’t move it.
- Cancelling: in the app. Cancel more than two hours ahead. Under two hours counts as a no-show.
- The restaurant cancelled: we keep your time and look for another table. If we can’t find one, the €20 goes back to whoever paid it.
- Your date didn’t turn up: report it. If you paid for the table, the €20 comes back once the no-show is confirmed: by them on the call Sarah makes them, or in the app with the restaurant’s confirmation too.
- 14-day withdrawal right: yes, you have one, and on the €20 booking you keep it in full today: the exception for immediate bookings applies only where the app shows you a box to tick (today, the €2.99 group plan). It’s set out properly, with the form, in the Terms.
Trouble with a call
Sarah didn’t hear me / kept talking over me. Somewhere quiet, headphones if you have them. If it keeps happening, tell us roughly when the call was and we’ll look at it.
The call dropped. Reopen the app and start again — she’ll pick up roughly where you left off.
Can I talk to her again? Yes. From the home screen.
How long until I get an introduction? It depends on who else is around you. Sarah won’t hand you someone just to have something to show you — waiting means she hasn’t found the right person yet, not that she’s forgotten you.
Can I see who else is on there? No. There’s no feed, no search, no profiles to browse. That’s the whole point.
Is Sarah a real person?
No. Sarah is an AI. Her voice is generated by software. There is no person on the line.
What you say is recorded and transcribed, and analysed by AI systems — some of them run by companies in the United States. From that conversation she works out things you didn’t say outright, including what she thinks your religion is and how much it matters to you. She may get that wrong; the table above tells you how to fix it.
One thing that is human: a member of our team looks at every introduction before it reaches you.
The full picture is in the Privacy Policy.
Safety when you meet someone
We check your phone number, and we check that the face in your selfie is the face in your photos. We do not run criminal background checks on anyone, and we don’t verify anyone’s job, income or relationship status.
So: meet at the restaurant we booked, tell a friend where you’re going, keep your own way home, don’t send anyone money, and leave the moment it feels off. Nobody is owed an explanation. Leaving a date that felt wrong is never held against you — just tell us.
We’re not in your city yet
Sarah is in Madrid only for now. You can ask for your city on the home page.
How the city board works, and why: the ranking is always public — you can always see which cities are most wanted. The numbers, and your own position, only appear once a city reaches 1,000 requests.
That’s a deliberate rule with one purpose: below the threshold, showing a number would tell everyone that a city has six people in it. It would be an accurate number and a useless, discouraging one. So we show ranks always and numbers only when they mean something. We’d rather publish the rule than have you wonder what we’re hiding.
Asking for a city stores your email, the city, your age, your gender, the language you were reading in and the referral code you arrived with, and passes your email, language, city and referral source to Kit, the company that sends our email. If you’d rather we didn’t keep it, write to privacy@withsarah.app and we delete it and take you out of Kit — section 17 of the Privacy Policy explains exactly what that record is.
Who we are
- Company
- Menovite OÜ
- Register
- Estonian Commercial Register (e-Äriregister), registry code 17486082
- Registered address
- Tartu mnt 67/1 — 13b, 10115 Tallinn, Estonia
- Support
- support@withsarah.app
- Privacy
- privacy@withsarah.app